Technical support

Technical support

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WOCATSPOM offers a comprehensive pre-sales service and an after-sales guarantee. Appliances are guaranteed to be free from defects or faults in materials and workmanship within the warranty period. Your interest is our priority. A comprehensive service system, from start to finish, provides you with a reassuring buying experience.


Professional pre-sales service

Prompt responses and professional advice help our customers to make the best possible purchase decision.

1. Consultancy services: professional responses to the different requirements of different customers

2. Professional solutions: accurate cost control, scientific calculation of expected profits to achieve cost reduction and profitability

3. Customized design: several different solutions made according to the actual requirements of customers for comparative analysis, the best option for you always

4. Procurement consultation: the whole process of import and export handled for your benefit; scientific consultation on procurement and transportation to provide you with the best import and use experience


Attentive after-sales service

Attentive, customer-oriented service that thoroughly earns your trust with our integrity.

1. Production and inspection: we take care of every single machine to ensure on-time delivery; we conduct rigorous inspections to ensure excellent quality

2. Packaging and transportation: waterproof and rust-proof packaging to avoid accidents during transportation; individual packaging of small and large parts to keep them safe

3. Construction and installation: create the foundation plan, guide the installation and troubleshooting

4. Training and maintenance: remote instructions via video or professional engineers sent to you to give you timely instructions

5. Visits and testing: regular visits for periodic testing to consider your experience

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