Service areas

As a professional manufacturer of crushing, grinding and mining equipment, Pre-sale and after-sale service has always be the most important work in our company.

Pre-sale service:

1.Professional technicians will contact customers within 30 minutes and provide advanced, reasonable solutions for any size-reduction requirements including quarry, aggregate, and different kinds of minerals within 24 hours.

2.Ensure quality and quantity during equipment production, report production progress to customers on time, and deliver goods on time.

3.Send engineers to the customer's site for investigation and tailor the most suitable solution for the customer based on local conditions.

4.Assist customers to purchase required upstream and downstream equipment to the best of our ability.

Based on the high quality and complete after-sales service, our products have been exported to more than 100 countries and regions. WOCAT SPOM has been the choice of more than 200,000 customers.

1. Guide equipment installation and train customer teams to use machines proficiently

2. Our customer service team is here to help you 24/7.

3. Send field service technicians to your site within 72 hours

4. High Quality original spare parts always in stock

5. Provide customers with detailed equipment maintenance knowledge and various repair techniques

6. Regularly return visits to customers, collect various problems encountered by users when using equipment, understand equipment operation conditions, and provide customers with on-site safety production technical guidance and maintenance knowledge.

7.We have dealers and after-sales repair service partners around the world,

After more than 30 years development, now we have more than 100 world markets and areas of Southeast Asia, East Europe, South America, the Middle East and Africa etc, and more foreign markets will be promoted in future.

Quality Warranty

One-year quality warranty

For its crushers plant, powder grinding mills, and mobile crushing plants, WOCAT SPOM provides a one-year warranty,The expenses for repairing the damages caused due to quality problems of the machines shall be borne by WOCAT SPOM.

Advantage

Mobile Crusher Plant:

1. Short time to put into use, faster to create profits (equipment production period is around 35 days, without need to do the foundation construction work);

2. It can enter the working site at any time, quickly enter the production state, environmental adaptability, to do anytime, anywhere production;

3. It can move at any time, in order to greater proximity to the principle of materials, reducing the supporting construction machinery, such as material transfer trucks (short-distance transportation costs);

4. High-performance power system, Deutz or Cummins engine to ensure efficient operation of the equipment; (Crawler Crusher plant)

5. Old equipment value preservation (whole machine value preservation, advanced equipment, easy to transfer, high cost performance ratio);

6. Full configuration of track boots, shipping, transfer to put up. Site leveling, station layout after the electric hydraulic outriggers outstretched . No need for human transportation to connect the support base, automatic rapid grounding in place. Enter into the operation mode; both fast collection and transfer;(Wheel-mounted Crusher plant)

7. Power can choose to use dual-use oil and electricity power mode, power sources are diverse; multiple power options, the vehicle engine alone can work independently, but also can be switched to use an external power supply;(Crawler Crusher plant)

8. Intelligent control system, you can remote control equipment work or move;(Crawler Crusher plant)

9. The whole production line only needs 4 people to operate, it can save labor cost.

Stationary Crusher Plant:

1. It need to make a strong concrete foundation, large investment, long period (3-6 months), investment in the foundation of the capital can not be recovered, the completion of the project site also need to replanting;

2. It need longer installation and commissioning time (15-30 days);

3. It need a lot of engineering machinery and vehicles supporting, production costs greatly increased (excavators, wheel loaders and mining dumper trucks);

4. Equipment transfer difficulties, the process needs to be rectified, all the civil construction needs to be scrapped, repeated construction of the foundation, huge investment;

5. High depreciation rate of the whole production line, generally only the main body of the crusher can be used equipment, the resale price is low;

6. The site preparation needs to prepare the concrete base layer, rock compaction surface leveling site;

7. The whole production line needs 10 people to cooperate;

8. The power needs to ensure the supply of electricity, in remote areas need to build a power distribution station or generator to use with the motor(Wheel-mounted Crusher plant also require a power distribution station or generator set to be used in conjunction with them).